Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of uphomers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***f
Great lunch box with good tightness and highly recommended
U***n
Perfect. Not heavy to cary. Big enough to bring a good lunch. Thanks to the store for the fast delivery.
N***n
Fast transportation, the insulation bag is very practical, and the capacity is large enough
U***i
Lunch box looks exactly as on the photo and seems strong. Love it!
A***a
Beautiful and spacious. He reached the SPS for three weeks. One minus is not sealed.
M***p
im so happy with the product even if it doesnt keep the heat as i was described but the communication with the store in perfect. i asked him to change the colour from blue to black and he did so. thank uuuuu
M***a
Wonderful acquisition, I am very pleased
A***z
…..
J***z
It is the product as they present it in photography
A***h
The product is packed as if it is made of porcelain. Autumn is good. I ordered a full set and was very pleased with it. Attention do not confuse in the gaps under the sections hot wave do not pour. They’re not sealed. This also works on the principle of a thermos. + Thermo bag keeps the heat .. I’m happy, I recommend.
B***l
Trench the ideal would be a bigger model for a big eater like me
S***v
very good
A***v
Conforms to the description
D***a
As description, equated to price
D***m
Perfect!
M***n
THANK YOU SO MUCH VERY GOOD VERY FAST. VERY GOOD.
Customer
Great boxing. Neat, small, but spacious. Recommend!
C***e
Product meets expectations. Fast delivery. Thank you. Seller +++++